DWU Support Services

General 8

• Completing my TigerGo!
• Connect to DWU Wireless
• Gaming and other Smart Devices
• How to Forget a Network on Windows 10
• Microsoft Multi-factor Authentication

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Browsers 5

• Clear cache
• Disallowed key characters
• Enable and Disable Pop-up Blockers
• Google Sync & Signing into Chrome
• Working with Bookmarks in Google - Overview

Canvas 14

• "What-If" Grades
• Accessing Canvas
• Add Extra Attempt through Student Quiz Results
• Copying a Canvas Course to Commons
• How to use Turnitin in a Canvas Assignment

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Email 13

• Accessing another user's mailbox
• Add another account in Outlook app
• Add Email to your Mobile Device
• Changing a Student's Alternate/Secondary Email
• Employee Email Information

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ESET 3

• How to Add a Website Exception to Eset
• How to exclude an application from ESET protection
• Resolve modules update errors in ESET

Freshdesk 2

• Mobile App Sign On - Android Devices
• Mobile App Sign On - Apple Devices

Mac / iPad 17

• Adding a Shared Mailbox in Outlook for Mac
• Allowing Apps from Unidentified Developers
• Customize Favorites - Mac Finder
• Export to PowerPoint or another file format in Keynote on Mac
• Force Quit App on Mac

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Mimecast - email spam filter 9

• Device Enrollment
• How to block an email address with mimecast (spam filter)
• How to permit an email address to bypass mimecast (whitelist, allow, unblock)
• How to release messages on hold and permit trusted senders
• How to review and release held or blocked email messages

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Office Products 16

• Autosave & How Not to Overwrite an Original File
• Download Office 365
• How to Recover Unsaved Microsoft Files Closed Before Saving
• Office 365 Tips
• Offline Mode Outlook

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OneDrive 11

• How do I access OneDrive?
• How do I AirDrop from OneDrive?
• How do I share with OneDrive?
• How do I upload a document to OneDrive?
• I deleted an Item, can I get it back?

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OneNote/Class Notebook 6

• Can I turn my handwriting into text/ math symbols?
• How do I access Class Notebook? 
• How do I access OneNote?
• How do I save in OneNote?
• How do I set up a Class Notebook?

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Printing 5

• Adding the Toshiba Print Driver
• Large Format Printing
• Mobile Printing
• Private Print
• Student Printing Quotas and Pricing

SharePoint Document Libraries 5

• 20 Ways to Create an Office 365 Group
• Edit a Document
• Restore a Deleted Item
• Sync to your PC or Mac
• Updating a List

TigerNet 3

• Accessing Student Lists on TigerNet
• Adding Textbooks
• Entering Grades

VoIP Phone Service 10

• Accessing Voice Mail & Settings
• Change your Voicemail Password
• Do Not Disturb - DND blocks calls, sends to voicemail
• How to find the MAC address of a T48G VoIP phone
• How to Make a Blind and Attended Transfer Using a Yealink T48G/T46

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