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Knowledge base
Solutions
General
8
Completing my TigerGo!
Connect to DWU Wireless
Gaming and other Smart Devices
How to Forget a Network on Windows 10
Microsoft Multi-factor Authentication
See all 8 articles
Browsers
5
Clear cache
Disallowed key characters
Enable and Disable Pop-up Blockers
Google Sync & Signing into Chrome
Working with Bookmarks in Google - Overview
Canvas
14
"What-If" Grades
Accessing Canvas
Add Extra Attempt through Student Quiz Results
Copying a Canvas Course to Commons
How to use Turnitin in a Canvas Assignment
See all 14 articles
Email
13
Accessing another user's mailbox
Add another account in Outlook app
Add Email to your Mobile Device
Changing a Student's Alternate/Secondary Email
Employee Email Information
See all 13 articles
ESET
3
How to Add a Website Exception to Eset
How to exclude an application from ESET protection
Resolve modules update errors in ESET
Freshdesk
2
Mobile App Sign On - Android Devices
Mobile App Sign On - Apple Devices
Mac / iPad
17
Adding a Shared Mailbox in Outlook for Mac
Allowing Apps from Unidentified Developers
Customize Favorites - Mac Finder
Export to PowerPoint or another file format in Keynote on Mac
Force Quit App on Mac
See all 17 articles
Mimecast - email spam filter
9
Device Enrollment
How to block an email address with mimecast (spam filter)
How to permit an email address to bypass mimecast (whitelist, allow, unblock)
How to release messages on hold and permit trusted senders
How to review and release held or blocked email messages
See all 9 articles
Office Products
16
Autosave & How Not to Overwrite an Original File
How to Recover Unsaved Microsoft Files Closed Before Saving
NEEDS UPDATE - Download Office 365
Office 365 Tips
Offline Mode Outlook
See all 16 articles
OneDrive
11
How do I access OneDrive?
How do I AirDrop from OneDrive?
How do I share with OneDrive?
How do I upload a document to OneDrive?
I deleted an Item, can I get it back?
See all 11 articles
OneNote/Class Notebook
6
Can I turn my handwriting into text/ math symbols?
How do I access Class Notebook?
How do I access OneNote?
How do I save in OneNote?
How do I set up a Class Notebook?
See all 6 articles
Printing
5
Adding the Toshiba Print Driver
Large Format Printing
Mobile Printing
Private Print
Student Printing Quotas and Pricing
SharePoint Document Libraries
5
20 Ways to Create an Office 365 Group
Edit a Document
Restore a Deleted Item
Sync to your PC or Mac
Updating a List
TigerNet
3
Accessing Student Lists on TigerNet
Adding Textbooks
Entering Grades
VoIP Phone Service
10
Accessing Voice Mail & Settings
Change your Voicemail Password
Do Not Disturb - DND blocks calls, sends to voicemail
How to find the MAC address of a T48G VoIP phone
How to Make a Blind and Attended Transfer Using a Yealink T48G/T46
See all 10 articles
Help Desk Software
by Freshdesk