DWU Support Services

Welcome to DWU 4

• Completing my TigerGo!
• Getting Started Steps
• Password Issues
• Which site do I need to visit?

General 14

• CampusClear Web App Instructions
• Connect to DWU Wireless
• Gaming and other Smart Devices
• How to Print a Password Protected PDF File Using Google Drive
• How to update Zoom on Windows

See all 14 articles

Browsers 8

• Allow Flash in Chrome
• Clear cache
• Disallowed key characters
• Enable and Disable Pop-up Blockers
• Google Sync & Signing into Chrome

See all 8 articles

Canvas 14

• "What-If" Grades
• Accessing Canvas
• Add Extra Attempt through Student Quiz Results
• Combining Sections in Canvas (Cross-Listing)
• Copying a Canvas Course to Commons

See all 14 articles

Email 11

• Accessing another user's mailbox
• Add another account in Outlook app
• Add Email to your Mobile Device
• Employee Email Information
• How to block an email address with mimecast (spam filter)

See all 11 articles

ESET 2

• How to exclude an application from ESET protection
• Resolve modules update errors in ESET

Freshdesk 2

• Mobile App Sign On - Android Devices
• Mobile App Sign On - Apple Devices

Mac / iPad 15

• Adding a Shared Mailbox in Outlook for Mac
• Allowing Apps from Unidentified Developers
• Customize Favorites - Mac Finder
• Enabling Adobe Flash on Macbook Pro
• Export to PowerPoint or another file format in Keynote on Mac

See all 15 articles

Mimecast - email spam filter 9

• Device Enrollment
• How to block an email address with mimecast (spam filter)
• How to permit an email address to bypass mimecast (whitelist, allow, unblock)
• How to release messages on hold
• How to review and release held or blocked email messages

See all 9 articles

Office Products 13

• Autosave & How Not to Overwrite an Original File
• Download Office 365
• How to Recover Unsaved Microsoft Files Closed Before Saving
• Office 365 Tips
• Offline Mode Outlook

See all 13 articles

OneDrive 11

• How do I access OneDrive?
• How do I AirDrop from OneDrive?
• How do I share with OneDrive?
• How do I upload a document to OneDrive?
• I deleted an Item, can I get it back?

See all 11 articles

OneNote/Class Notebook 6

• Can I turn my handwriting into text/ math symbols?
• How do I access Class Notebook? 
• How do I access OneNote?
• How do I save in OneNote?
• How do I set up a Class Notebook?

See all 6 articles

Printing 5

• Adding the Toshiba Print Driver
• Large Format Printing
• Mobile Printing
• Private Print
• Student Printing Quotas and Pricing

SharePoint Document Libraries 5

• 20 Ways to Create an Office 365 Group
• Edit a Document
• Restore a Deleted Item
• Sync to your PC or Mac
• Updating a List

TigerNet 2

• Adding Textbooks
• Entering Grades

VoIP Phone Service 11

• Accessing Voice Mail & Settings
• Change Voicemail Settings Online
• Change your Voicemail Password
• Do Not Disturb - DND blocks calls, sends to voicemail
• How to find the MAC address of a T48G VoIP phone

See all 11 articles