DWU Support Services

Welcome to DWU 4

• Completing my TigerGo!
• Getting Started Steps
• Password Issues
• Which site do I need to visit?

General 10

• Connect to DWU Wireless
• Gaming and other Smart Devices
• How to update Zoom on Windows
• Password Information
• Remoting into my Computer

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Browsers 8

• Allow Flash in Chrome
• Clear cache
• Disallowed key characters
• Enable and Disable Pop-up Blockers
• Google Sync & Signing into Chrome

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Canvas 6

• "What-If" Grades
• Accessing Canvas
• Add Extra Attempt through Student Quiz Results
• Past Enrollments
• Pearson: Session Timed Out

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Email 10

• Accessing another user's mailbox
• Add another account in Outlook app
• Add Email to your Mobile Device
• Employee Email Information
• How to block an email address with mimecast (spam filter)

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ESET 1

• Resolve modules update errors in ESET

Freshdesk 2

• Mobile App Sign On - Android Devices
• Mobile App Sign On - Apple Devices

Mac / iPad 11

• Allowing Apps from Unidentified Developers
• Customize Favorites - Mac Finder
• Enabling Adobe Flash on Macbook Pro
• Force Quit App on Mac
• How to rebuild the Spotlight search index on your Mac

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Mimecast - email spam filter 8

• Device Enrollment
• How to block an email address with mimecast (spam filter)
• How to permit an email address to bypass mimecast (whitelist, allow, unblock)
• How to release messages on hold
• Mimecast FAQ

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Office Products 13

• Autosave & How Not to Overwrite an Original File
• Download Office 365
• How to Recover Unsaved Microsoft Files Closed Before Saving
• Office 365 Tips
• Offline Mode Outlook

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OneDrive 11

• How do I access OneDrive?
• How do I AirDrop from OneDrive?
• How do I share with OneDrive?
• How do I upload a document to OneDrive?
• I deleted an Item, can I get it back?

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OneNote/Class Notebook 6

• Can I turn my handwriting into text/ math symbols?
• How do I access Class Notebook? 
• How do I access OneNote?
• How do I save in OneNote?
• How do I set up a Class Notebook?

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Printing 5

• Adding the Toshiba Print Driver
• Large Format Printing
• Mobile Printing
• Private Print
• Student Printing Quotas and Pricing

SharePoint Document Libraries 5

• 20 Ways to Create an Office 365 Group
• Edit a Document
• Restore a Deleted Item
• Sync to your PC or Mac
• Updating a List

TigerNet 2

• Adding Textbooks
• Entering Grades

VoIP Phone Service 9

• Accessing Voice Mail & Settings
• Change Voicemail Settings Online
• Change your Voicemail Password
• Do Not Disturb - DND blocks calls, sends to voicemail
• Log into your Phone Online

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