DWU Support Services

Welcome to DWU 4

• Getting Started Steps
• Password Issues
• Completing my TigerGo!
• Which site do I need to visit?

General 8

• Reset Password
• Unable to Connect to DWU Wireless -iPad
• Gaming and other Smart Devices
• Download Office 365
• Connect to DWU Wireless

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Email 8

• Employee Email Information
• Add Email to your Mobile Device
• Share a Calendar in Outlook
• View folders in Outlook App
• Add another account in Outlook app

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Mimecast 5

• Personal Portal
• Spam, Phishing, and Virus Filter (Mimecast)
• URL Protection
• Mimecast FAQ
• Device Enrollment

OneDrive 11

• How do I share with OneDrive?
• Share with external user
• How do I access OneDrive?
• Why should I use OneDrive and not some other cloud storage? 
• How do I upload a document to OneDrive?

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VoIP Phone Service 8

• Phone Service Information
• Recording Your Greeting
• Program Numbers to your VoIP Phone
• Accessing Voice Mail & Settings
• Change your Voicemail Password

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OneNote/Class Notebook 6

• How do I access OneNote?
• Why should I use OneNote?
• How do I access Class Notebook? 
• How do I set up a Class Notebook?
• How do I save in OneNote?

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Printing 5

• Student Printing Quotas and Pricing
• Mobile Printing
• Large Format Printing
• Private Print
• Adding the Toshiba Print Driver

Browsers 8

• Enable and Disable Pop-up Blockers
• Disallowed key characters
• Clear cache
• Allow Flash in Chrome
• Google Sync & Signing into Chrome

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Canvas 6

• Accessing Canvas
• Unable to See Canvas Courses
• Pearson: Session Timed Out
• Past Enrollments
• Add Extra Attempt through Student Quiz Results

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Freshdesk 2

• Mobile App Sign On - Apple Devices
• Mobile App Sign On - Android Devices

Mac / iPad 10

• MacOS - Reset Default Keychain
• Allowing Apps from Unidentified Developers
• Map Network Drive
• Show Hidden items on Desktop
• Customize Favorites - Mac Finder

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Office Products 5

• Repair Microsoft Office
• Shared Calendars
• Share your Screen with Teams on iPad
• Offline Mode Outlook
• Sign out and back into Office

SharePoint Document Libraries 4

• Sync to your PC or Mac
• Restore a Deleted Item
• Edit a Document
• Updating a List

TigerNet 2

• Adding Textbooks
• Entering Grades