First, you need to make sure that OneDrive for Business is installed on your system. 

  • Windows: OneDrive should be installed for you already, if you do not see it contact support services. 
  • Mac: Download OneDrive from Self Service(DWU Cloud).

Next make sure that OneDrive is running and not closed. 

  • Windows: Search in the Windows menu for OneDrive for Business and run the app
  • Mac: Press Cmd + Space at the same time and search for OneDrive to run it.

Information about accessing OneDrive can be found here.