It could take 10-15 minutes after your password is reset for it to hit Microsoft (so email, Canvas, etc.)

If you have a DWU issued MacBook, please follow these instructions:

If you already know your password, or have your temporary password, then you can go to

If you do not know your password then go to Tigernet. 

1. Go to TigerNet. But do not login. 

2. Click on I forgot my Password


3. Enter your username (ex. john.doe)

4. Select your correct address

5. Select where you would like your temporary key to be sent. 

6. Go to your email account, or text message to find the key that was sent to you. 

7. Go back to the TigerNet Tech Help page and select Self Service.

8. Click on Reset my password

9. Enter the key that was sent to you. 

10. Enter you new password. 

11. The password reset is complete.